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How can I claim or exchange a defective item?
If you have a problem with a recently purchased product, such as a defect or breakage directly on first use, we offer both a full refund of the purchase price and an adequate replacement for the defective product. Please send us a photo of the damage
Kann ich mein Gesicht mit dem Duschkopf bedenkenlos waschen?
Ja, Sie können Ihr Gesicht bedenkenlos unter der Dusche mit unserem Duschkopf waschen. Das durch unser Produkt gefilterte und weichere Wasser ist sogar besonders geeignet für empfindliche Haut.
Aus welchen Inhaltsstoffen besteht der Filter des Duschkopfs?
Die Filter unseres Duschkopfs bestehen aus Inhaltsstoffen in Lebensmittelqualität und sind biologisch abbaubar. Zu den Komponenten gehören Vitamin C/Ascorbinsäure, Collage, Xanthan und Maisstärke. Diese Inhaltsstoffe sind auch für die Nutzung beim Du
Gibt es einen Retourenschein und wer trägt die Versandkosten bei einer Rücksendung?
Derzeit bieten wir keinen vorfrankierten Retourenschein an. Sie sind für den Versand und das Tracking der Rücksendung verantwortlich. Bitte benutzen Sie für die Rücksendung den Dienstleister DHL und adressieren Sie Ihr Paket an unsere Berliner Adress
Wie gehe ich vor, wenn mein Duschkopf defekt ist und anders als nach einem Sturzschaden undicht wird?
Für den Fall, dass sich der Duschkopf vom Schlauch löst oder undicht wird und es sich nicht um einen Sturzschaden handelt, bieten wir einen Ersatz an. Solche Vorfälle entsprechen nicht unserem Qualitätsstandard und wir entschuldigen uns für die Unann
Was geschieht, wenn meine Bestellung zurückschickt wurde, weil ich nicht zu Hause war?
Es ist bedauerlich, wenn eine Bestellung nicht zugestellt werden kann und an uns zurückgesendet wird. Wir werden Ihnen die Produkte umgehend erneut zuschicken und empfehlen Ihnen, Vorkehrungen zu treffen, damit das Paket nicht sofort wieder zurückges
Do I need to replace a filter to handle hard water with high limescale content?
If you're dealing with hard water that contains a high concentration of limescale, our unique shower head will indeed require the replacement of the vitamin filter approximately once a month. This is because the filter binds to chlorine, magnesium, a
Is double sediment filtration possible and efficient for hard water areas?
When dealing with hard water areas, it's recommended to use the vitamin gel filter due to the presence of chlorine and hard water minerals. Double sediment filtration is not recommended if you're also dealing with chlorine in your water. It's primari
What are the benefits of the Vitamin C filter in your showerhead?
The Vitamin C filter in our showerhead is designed to enhance your shower experience by neutralizing chlorine in the water through a reaction that converts it into harmless, mild hydrochloric acid. This reaction results in cleaner, slightly acidic wa
Can the Vitamin C-enriched water from the showerhead help with hair care and skin conditions?
Yes, using the Vitamin C-enriched water from our showerhead can offer multiple benefits for hair care and may contribute to improved skin conditions. The slightly acidic water is especially good for rinsing out shampoos, conditioning treatments, or a
Is it safe to use the showerhead filter's Vitamin C water for washing hair with styling products?
While the antioxidant properties of the Vitamin C-rich water from our showerhead filter contribute to improved hair and scalp health, it serves as a complement to regular hair care products such as shampoo. To effectively remove styling products like
Does your Vitamin C showerhead filter contain other beneficial ingredients?
Indeed, in addition to Vitamin C/ascorbic acid, our showerhead filter includes other food-grade and biodegradable components such as collagen, xanthan, and cornstarch. Collagen in the filter helps soften the water for a more pleasant skin contact whi
Do you offer refunds for orders that were never received?
If you have not received your order and wish to request a refund, we understand that this can be a frustrating situation. In the event that your package was marked as delivered but did not reach you, we advise customers to first check whether a neigh
How can I request a return shipping label?
If you need to return a product, we will forward your case to the relevant team that handles returns. You will be supported throughout the return process, and in case of any specific issues with the products you wish to return, such as a problem with
What should I do if there's a mistake in my order details?
If there is a discrepancy in your order details, such as an incorrect color choice or an error in the delivery address, please reach out to us immediately. We will take the necessary steps to amend the details before your order is dispatched. In case
How do I download an invoice for my order?
If you require the invoice for your order, please review your confirmation email from us. There should be a link marked 'Bestellung ansehen' ('View Order') which includes a direct option to download the invoice. Should you have trouble finding the li
Can I submit a proposal for a business opportunity or collaboration?
We welcome the exploration of new business opportunities and collaborations that align with our company's offerings and values. If you have a proposal, such as digital marketing opportunities, we are open to reviewing and considering your suggestions
What is the procedure if I want to return my entire order without opening it?
If, for any reason, you are not satisfied with your purchase and wish to return it unopened, please send the product back to us at our designated address using a traceable shipping method. It's important to include all original packaging and accessor