How can I claim or exchange a defective item?Updated 2 months ago

If you have a problem with a recently purchased product, such as a defect or breakage directly on first use, we offer both a full refund of the purchase price and an adequate replacement for the defective product. Please send us a photo of the damaged item to illustrate the problem. Let us know which solution you would like to use and we will give you further instructions on how to proceed.

For a quick replacement, we will need your address to send you a replacement part. Our products are normally very durable and of high quality and we apologize for any manufacturing errors.