Do you offer refunds for orders that were never received?Updated 2 months ago

If you have not received your order and wish to request a refund, we understand that this can be a frustrating situation. In the event that your package was marked as delivered but did not reach you, we advise customers to first check whether a neighbor accepted the package or if it was placed in an unexpected area by the delivery person.

In case you've already taken these steps and are still unable to locate your package, please contact us. We may need to investigate further with our logistics team regarding the whereabouts of your package and to discuss the next steps. We prioritize these matters highly and will work to offer a swift resolution.

Although unexpected, if a refund is warranted, it will be processed, and you will receive a confirmation email regarding the transaction. Rest assured, any payment discrepancies will be communicated to the payment service provider, like Klarna, to ensure your records are updated accordingly.