PICKI NIKI Help Center

Find answers to your questions about PICKI NIKI filtered shower heads, orders, shipping, returns, and more. Get expert support and enjoy cleaner, healthier water every day.

PICKI NIKI Help Center | Support for Your Shower & Water Filtration Needs

If you have a problem with a recently purchased product, such as a defect or breakage directly on first use, we offer both a full refund of the purchase price and an adequate replacement for the defective product. Please send us a photo of the damage

If you have a problem with a recently purchased product, such as a defect or breakage directly on first use, we offer both a full refund of the purchase price and an adequate replacement for the defective product. Please send us a photo of the damaged item to illustrate the problem. Let us know which solution you would like to use and we will give you further instructions on how to proceed.For a quick replacement, we will need your address to send you a replacement part. Our products are normally very durable and of high quality and we apologize for any manufacturing errors.

How can I claim or exchange a defective item?

Ja, Sie können Ihr Gesicht bedenkenlos unter der Dusche mit unserem Duschkopf waschen. Das durch unser Produkt gefilterte und weichere Wasser ist sogar besonders geeignet für empfindliche Haut.

Ja, Sie k&#xF6;nnen Ihr Gesicht bedenkenlos unter der Dusche mit unserem Duschkopf waschen. Das durch unser Produkt gefilterte und weichere Wasser ist sogar besonders geeignet f&#xFC;r empfindliche Haut.

Kann ich mein Gesicht mit dem Duschkopf bedenkenlos waschen?

Die Filter unseres Duschkopfs bestehen aus Inhaltsstoffen in Lebensmittelqualität und sind biologisch abbaubar. Zu den Komponenten gehören Vitamin C/Ascorbinsäure, Collage, Xanthan und Maisstärke. Diese Inhaltsstoffe sind auch für die Nutzung beim Du

Die Filter unseres Duschkopfs bestehen aus Inhaltsstoffen in Lebensmittelqualit&#xE4;t und sind biologisch abbaubar. Zu den Komponenten geh&#xF6;ren Vitamin C/Ascorbins&#xE4;ure, Collage, Xanthan und Maisst&#xE4;rke. Diese Inhaltsstoffe sind auch f&#xFC;r die Nutzung beim Duschen von Haustieren wie Hunden sicher und angenehmer sowie effizienter als ein normaler Duschkopf.

Aus welchen Inhaltsstoffen besteht der Filter des Duschkopfs?

Derzeit bieten wir keinen vorfrankierten Retourenschein an. Sie sind für den Versand und das Tracking der Rücksendung verantwortlich. Bitte benutzen Sie für die Rücksendung den Dienstleister DHL und adressieren Sie Ihr Paket an unsere Berliner Adress

Derzeit bieten wir keinen vorfrankierten Retourenschein an. Sie sind f&#xFC;r den Versand und das Tracking der R&#xFC;cksendung verantwortlich. Bitte benutzen Sie f&#xFC;r die R&#xFC;cksendung den Dienstleister DHL und adressieren Sie Ihr Paket an unsere Berliner Adresse. Nach Erhalt des Produkts werden Ihnen die Kosten erstattet. Wir sch&#xE4;tzen Ihr Feedback, um zu erfahren, wie wir unsere Produkte oder Dienstleistungen verbessern k&#xF6;nnen.

Gibt es einen Retourenschein und wer trägt die Versandkosten bei einer Rücksendung?

Für den Fall, dass sich der Duschkopf vom Schlauch löst oder undicht wird und es sich nicht um einen Sturzschaden handelt, bieten wir einen Ersatz an. Solche Vorfälle entsprechen nicht unserem Qualitätsstandard und wir entschuldigen uns für die Unann

F&#xFC;r den Fall, dass sich der Duschkopf vom Schlauch l&#xF6;st oder undicht wird und es sich nicht um einen Sturzschaden handelt, bieten wir einen Ersatz an. Solche Vorf&#xE4;lle entsprechen nicht unserem Qualit&#xE4;tsstandard und wir entschuldigen uns f&#xFC;r die Unannehmlichkeiten. Wir bitten Sie, uns Fotos des Defekts zu schicken und teilen Sie uns mit, wenn bei Ersatzfiltern das gleiche Problem auftritt. Dies wird helfen, das Problem an den Hersteller weiterzuleiten und eine L&#xF6;sung zu finden.

Wie gehe ich vor, wenn mein Duschkopf defekt ist und anders als nach einem Sturzschaden undicht wird?

Es ist bedauerlich, wenn eine Bestellung nicht zugestellt werden kann und an uns zurückgesendet wird. Wir werden Ihnen die Produkte umgehend erneut zuschicken und empfehlen Ihnen, Vorkehrungen zu treffen, damit das Paket nicht sofort wieder zurückges

Es ist bedauerlich, wenn eine Bestellung nicht zugestellt werden kann und an uns zur&#xFC;ckgesendet wird. Wir werden Ihnen die Produkte umgehend erneut zuschicken und empfehlen Ihnen, Vorkehrungen zu treffen, damit das Paket nicht sofort wieder zur&#xFC;ckgeschickt wird. Sollten Sie die Produkte nicht nochmals anfordern wollen, werden wir eine R&#xFC;ck&#xFC;berweisung veranlassen. Bitte teilen Sie uns dies mit und sorgen Sie f&#xFC;r einen Nachweis des DHL-Transports, damit wir entsprechend reagieren k&#xF6;nnen.

Was geschieht, wenn meine Bestellung zurückschickt wurde, weil ich nicht zu Hause war?

If you're dealing with hard water that contains a high concentration of limescale, our unique shower head will indeed require the replacement of the vitamin filter approximately once a month. This is because the filter binds to chlorine, magnesium, a

If you&apos;re dealing with hard water that contains a high concentration of limescale, our unique shower head will indeed require the replacement of the vitamin filter approximately once a month. This is because the filter binds to chlorine, magnesium, and calcium, which are common components of hard water. Replacing the filter regularly ensures the efficiency of the shower head in treating hard water and maintaining optimal performance.

Do I need to replace a filter to handle hard water with high limescale content?

When dealing with hard water areas, it's recommended to use the vitamin gel filter due to the presence of chlorine and hard water minerals. Double sediment filtration is not recommended if you're also dealing with chlorine in your water. It's primari

When dealing with hard water areas, it&apos;s recommended to use the vitamin gel filter due to the presence of chlorine and hard water minerals. Double sediment filtration is not recommended if you&apos;re also dealing with chlorine in your water. It&apos;s primarily suggested for areas with soft water and no chlorine. In hard water locations such as yours, the combination of vitamin gel and sediment filters is the best approach to mitigate the undesired effects of hard water and sediments in your shower.

Is double sediment filtration possible and efficient for hard water areas?

The Vitamin C filter in our showerhead is designed to enhance your shower experience by neutralizing chlorine in the water through a reaction that converts it into harmless, mild hydrochloric acid. This reaction results in cleaner, slightly acidic wa

The Vitamin C filter in our showerhead is designed to enhance your shower experience by neutralizing chlorine in the water through a reaction that converts it into harmless, mild hydrochloric acid. This reaction results in cleaner, slightly acidic water that is beneficial for both skin and hair care. Vitamin C, also known as ascorbic acid, is an antioxidant that protects against damage from UV rays, rejuvenates cells, slows the aging process of the skin, and supports the formation of collagen and elastin. Additionally, it improves skin hydration, reduces inflammation, and can contribute to a firmer sensation of hair. Our filters contain an equivalent amount of Vitamin C found in about 250 lemons, which is ample for purifying the water and revitalizing your skin and hair. These ingredients are safe for use in the shower, even with pets.

What are the benefits of the Vitamin C filter in your showerhead?

Yes, using the Vitamin C-enriched water from our showerhead can offer multiple benefits for hair care and may contribute to improved skin conditions. The slightly acidic water is especially good for rinsing out shampoos, conditioning treatments, or a

Yes, using the Vitamin C-enriched water from our showerhead can offer multiple benefits for hair care and may contribute to improved skin conditions. The slightly acidic water is especially good for rinsing out shampoos, conditioning treatments, or aiding in the removal of product build-up such as silicones from hair. It creates a less alkaline environment, which makes it easier to wash away deposits. As for skin concerns, there is potential for the antioxidant properties and the improved water quality to help with stress reduction and provide protective effects against certain conditions. However, it is always advisable to consult with a skin care specialist or dermatologist for specific skin health advice.

Can the Vitamin C-enriched water from the showerhead help with hair care and skin conditions?

While the antioxidant properties of the Vitamin C-rich water from our showerhead filter contribute to improved hair and scalp health, it serves as a complement to regular hair care products such as shampoo. To effectively remove styling products like

While the antioxidant properties of the Vitamin C-rich water from our showerhead filter contribute to improved hair and scalp health, it serves as a complement to regular hair care products such as shampoo. To effectively remove styling products like wax and hairspray from your hair, we still recommend using shampoo in combination with the vitamin-rich water, ensuring a thorough cleansing while taking advantage of the filter&apos;s nourishing properties.

Is it safe to use the showerhead filter's Vitamin C water for washing hair with styling products?

Indeed, in addition to Vitamin C/ascorbic acid, our showerhead filter includes other food-grade and biodegradable components such as collagen, xanthan, and cornstarch. Collagen in the filter helps soften the water for a more pleasant skin contact whi

Indeed, in addition to Vitamin C/ascorbic acid, our showerhead filter includes other food-grade and biodegradable components such as collagen, xanthan, and cornstarch. Collagen in the filter helps soften the water for a more pleasant skin contact while showering, and xanthan is used to improve the viscosity of the filter so that its ingredients are effectively mixed with the water. These ingredients work together to provide a better shower experience and are safe for both humans and pets.

Does your Vitamin C showerhead filter contain other beneficial ingredients?

If you have not received your order and wish to request a refund, we understand that this can be a frustrating situation. In the event that your package was marked as delivered but did not reach you, we advise customers to first check whether a neigh

If you have not received your order and wish to request a refund, we understand that this can be a frustrating situation. In the event that your package was marked as delivered but did not reach you, we advise customers to first check whether a neighbor accepted the package or if it was placed in an unexpected area by the delivery person.In case you&apos;ve already taken these steps and are still unable to locate your package, please contact us. We may need to investigate further with our logistics team regarding the whereabouts of your package and to discuss the next steps. We prioritize these matters highly and will work to offer a swift resolution.Although unexpected, if a refund is warranted, it will be processed, and you will receive a confirmation email regarding the transaction. Rest assured, any payment discrepancies will be communicated to the payment service provider, like Klarna, to ensure your records are updated accordingly.

Do you offer refunds for orders that were never received?

If you need to return a product, we will forward your case to the relevant team that handles returns. You will be supported throughout the return process, and in case of any specific issues with the products you wish to return, such as a problem with

If you need to return a product, we will forward your case to the relevant team that handles returns. You will be supported throughout the return process, and in case of any specific issues with the products you wish to return, such as a problem with the filters, we request that you share the details with us. This helps us understand your situation better and ensure that the return process is tailored to your needs.

How can I request a return shipping label?

If there is a discrepancy in your order details, such as an incorrect color choice or an error in the delivery address, please reach out to us immediately. We will take the necessary steps to amend the details before your order is dispatched. In case

If there is a discrepancy in your order details, such as an incorrect color choice or an error in the delivery address, please reach out to us immediately. We will take the necessary steps to amend the details before your order is dispatched. In case of address corrections, we aim to update your information promptly, often before the order leaves our fulfillment center. For color changes in products, we will communicate with the responsible team and attempt to adjust your order if possible. If a return becomes necessary, we will offer assistance with that process as well.

What should I do if there's a mistake in my order details?

If you require the invoice for your order, please review your confirmation email from us. There should be a link marked 'Bestellung ansehen' ('View Order') which includes a direct option to download the invoice. Should you have trouble finding the li

If you require the invoice for your order, please review your confirmation email from us. There should be a link marked &apos;Bestellung ansehen&apos; (&apos;View Order&apos;) which includes a direct option to download the invoice. Should you have trouble finding the link, do not hesitate to reach out for further guidance.

How do I download an invoice for my order?

We welcome the exploration of new business opportunities and collaborations that align with our company's offerings and values. If you have a proposal, such as digital marketing opportunities, we are open to reviewing and considering your suggestions

We welcome the exploration of new business opportunities and collaborations that align with our company&apos;s offerings and values. If you have a proposal, such as digital marketing opportunities, we are open to reviewing and considering your suggestions.For influencer collaborations and partnerships, we direct such inquiries to our dedicated team that manages cooperative ventures. We appreciate your initiative in reaching out and will contact you for any further discussion and to deliver our response.

Can I submit a proposal for a business opportunity or collaboration?

If, for any reason, you are not satisfied with your purchase and wish to return it unopened, please send the product back to us at our designated address using a traceable shipping method. It's important to include all original packaging and accessor

If, for any reason, you are not satisfied with your purchase and wish to return it unopened, please send the product back to us at our designated address using a traceable shipping method. It&apos;s important to include all original packaging and accessories.Upon receipt of the item(s), we will process your refund promptly. We are also eager to receive feedback on why the product did not meet your expectations, as this helps us improve our offerings and customer experience. Your insight is valuable to us.